Frequently Asked Questions
Everything you need to know about our premium cast iron and carbon steel cookware.
How do I season my Smithey Ironware for the first time?
Every Smithey arrives pre-seasoned and ready for immediate use. To enhance the natural non-stick surface over time, we recommend cooking with fats like butter or oil and avoiding acidic foods during the first few uses.
Are your products compatible with induction cooktops?
Yes, all Smithey cast iron and carbon steel products are fully compatible with induction, gas, electric, and glass stovetops, as well as ovens and open flames.
What is the best way to clean my cookware?
Wash your Smithey by hand using warm water and a soft brush or chainmail scrubber. Dry immediately and thoroughly on the stovetop over low heat, then apply a very light coat of vegetable oil before storing.
What is your return policy for domestic orders?
We offer a 30-day return window for unused products in their original packaging. Please note that shipping fees are non-refundable and a restocking fee may apply to certain items.
Do you offer a warranty on your ironware?
We take pride in our craftsmanship and offer a limited lifetime warranty against manufacturing defects. Our cookware is designed to be a heirloom piece passed down through generations.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Once shipped, standard domestic delivery typically takes between 5 to 7 business days depending on your location.