Returns & Exchanges
At Smithey Ironware, we stand behind the craftsmanship of our cookware and offer a 45-day return window for items in their original, unused condition. If you are not completely satisfied with your heirloom-quality purchase, we are here to help you facilitate a smooth return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download your prepaid UPS shipping label provided by our system.
Pack Your Ironware
Securely place the unused cookware in its original packaging to ensure it arrives back at our foundry without damage.
Receive Your Refund
Once our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing